goodbye reward points
No more subsidies on phones!
AD more discussions below...
Customer Service on the Decline
1. You need to be checked in to make a payment. So, basically I need to wait 1-3 hours to pay my bill? You don't want my money to badly do you?
2. Elimination of techs. Put your faith into a box instead of experience. See how fast that box eliminates some of your customers.
3. Business customers can't do any orders online. No using points, no upgrading lines, no new lines, nothing outside of view points and bills and usage.
4. No preorders allowed for the iPhone 6 for business customers. SERIOUSLY!? Blame Apple all you want USC, but it's your lack of customer service and common sense.
The Circuit City Syndrome
With 10 years of inside knowledge I know firsthand that this company is in danger of collapse. From the moment former CEO Jack Rooney stepped down and past away this company has been mis-managed and is a shell of what it once was.
It once was a respected place to work and I enjoyed working there. It is no longer respected and is simply disregarded as any threat from it's competitors.
Several of the values that were once very highly regarded from the "Dynamic Organization" still remain, but remain only on paper and are not practiced anymore. Trust and empowerment are two of the big ones that remain only on paper.
I quit on the company around 2 years ago but remain...
CO SELLS ALMOST ALL STOCK
And now all the service centers are shutting down
Anything getting better?
Think he took off even, I think? Anyway, how are things going? I'm asking to customers and associates a like. Luckily I haven't had to call in and hold for 45 mins lately. I've actually been sending my payments in. And my Electrify is doing very well. But, I know small towns like ours makes it a pain in the rear. Especially when everyone knows each ot...
Verizon acquires U.S. Cellular. Why? Because it can. Read more: The future: Top outrageous wireless
US Cellular=Epic Fail
I just started at us cellular 2 weeks ago and...
On a side note is it worth it???
I just started and I hate every single day I have been there. It is ridiculous. Every time I observed a transaction for a customer the manager has had to apologize and issue a credit to their account 90% of all the customers that come in want to pay a bill than are upset because the bill system messed up there stuff. Every time I have watched an interaction the tops system freezes or gets stuck and is always slow....
State of US Cellular
As a former employee at a corpoate retail location its mind boggling they are still going. Last i heard a standard wait time is around 2-3 hours! Crazy & glad i'm out of there.
DO NOT WORK FOR THIS PLAce
The managers that are left at this org are, for the most part, scared for their jobs and incompetent ( a dangerous combination).
Our point of sale system is a complete disaster and these clowns and liars that call themselves leaders are nothing but a group of overpaid slow/poor dec...
Possible Class Action Lawsuit???
Monday, still no service. If we drive a couple miles over we will pick up a different tower and can make calls. The last time this happened I did just that, called customer service, and then just had a laughable conversation something like:
Me: We don't have service in our area anymore.
Them: But you are talking on your phone now.
Me: I know but that's because I had to drive to a different area.
Them: But your phone is working so we can't help you.
This went back and forth for awhile. I finally decided they were doing this on purpose, nobody can be this stupid.