Question for Call Center Folks
Anyone have this weird call...???
This guy calls in and wants a store location in Kansas City, MO (however, I think this has changed to Jacksonville, FL now). So the rep starts pulling up the store locator.
The caller then asks the rep if he/she has ever been on a greyhound bus?
The rep replies yes/no.
The caller then will ask what if the bus had made a stop and left without someone and you saw that person running after the bus. What would you do? How long would you let that person run after the bus before you told the driver.
I think the outcome of the call depends on your answer to the greyhound bus question. Some reps tells me he hangs up on them while they're looking up a store and others have been on the p...
Can't get txt msgs from sons
Thanks for any help you provide-I live in Rockland County, NY
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